Legal

Privacy Policy

Our contact details

  • Name: Quality Plumbing & Bathrooms
  • Address: 87 Parsonage Manorway, Belvedere, Kent, DA17 6LW
  • Phone number: 07872 588 240, 01322 419 770
  • Email: info@quality-plumbing.co.uk

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Other information that enables us to analyse your use of this website

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To provide our services to you and maintain your account
  • To take payment for our products and services and debt collection
  • To deliver service communications (such as quotes and invoices)
  • To answer your questions or complaints

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: (a) we have a contractual obligation, and (b) we have a legitimate interest.

How we store your personal information

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

How we use cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve this website to tailor it to customer needs. We only use this information for statistical analysis purposes. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies by modifying your browser settings, though this may prevent you from taking full advantage of this website.

Your data protection rights

Under data protection law, you have rights including:

  • Right of access — you can ask us for copies of your personal information.
  • Right to rectification — you can ask us to correct information you think is inaccurate, or complete information you think is incomplete.
  • Right to erasure — you can ask us to erase your personal information in certain circumstances.
  • Right to restriction of processing — you can ask us to restrict processing of your personal information in certain circumstances.
  • Right to object to processing — you can object to our processing of your personal information in certain circumstances.
  • Right to data portability — you can ask that we transfer your personal information to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond. Please contact us by writing to 87 Parsonage Manorway, Belvedere, Kent, DA17 6LW, calling us on 07872 588 240 or 01322 419 770, or emailing info@quality-plumbing.co.uk.

How to complain

If you have any concerns about our use of your personal information, you can complain to us using the contact details above. You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
Helpline: 0303 123 1113 · ico.org.uk